Privacy Policy

This Privacy Policy outlines how iCE Solutions (Pty) Ltd, including its registered brand HybridSense AI, collects, uses, stores, and protects your personal information. By using our website, services, or interacting with us, you agree to the terms of this policy.

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1. Who We Are

iCE - Intelligent Controlled Environments (Pty) Ltd (iCE Solutions) is a technology company offering industrial IoT hardware, monitoring platforms, and AI-driven cybersecurity services. Our registered brand, HybridSense AI, specialises in intelligent threat detection and cyber protection for IT, ICS, and OT environments.

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2. Information We Collect

We may collect the following types of personal and technical information:

Personal Information:

• Name and surname

• Company name and role

• Email address and contact details

• Billing and shipping information (if applicable)

• User account credentials (if registered)

Technical Information:

• IP address and geolocation (general region)

• Browser type, device, and operating system

• Access logs, usage data, and website interaction history

• Cookies and analytics data (see Section 6)
   

3. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and provide customer support

• To improve our services, platform functionality, and website experience

• To send updates, technical notices, and promotional material (opt-in only)

• To manage user access to software or licensed products

• To maintain compliance with legal obligations and enforce terms of service

We will never sell or rent your personal data to third parties.

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4. Legal Basis for Processing

We process your data based on one or more of the following grounds:

• Your consent (where applicable)

• Contractual necessity (e.g. service delivery)

• Legal obligations (e.g. tax or compliance requirements)

• Legitimate interest (e.g. service improvement or security)
   

5. Data Sharing and Third Parties

We may share your data with trusted third parties for the purpose of:

• Providing technical or cloud infrastructure services (e.g. secure hosting)

• Payment gateways or financial institutions for billing

• Regulatory authorities, when required by law

All third parties are contractually bound to safeguard your data.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognise repeat visitors

• Analyse site traffic and usage behaviour

• Store user preferences and session states

You may opt to disable cookies via your browser settings, though this may affect site functionality.

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7. Data Security

We implement robust administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.

All critical data is encrypted, and access is restricted to authorised personnel only.

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8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer required, it is securely deleted or anonymised.

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9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request deletion (where legally permissible)

• Withdraw consent (for marketing or non-essential use)

• Lodge a complaint with your data protection authority

To exercise these rights, email us at privacy@ice-solutions.co.za.

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10. International Data Transfers

If you are located outside South Africa, please note that your data may be transferred to and processed in South Africa, where our servers and team are located. We ensure all transfers comply with applicable data protection laws.

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11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have mistakenly collected such data, please contact us immediately.

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12. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We recommend reviewing it periodically.